Q. What do I do if the product arrives damaged or I have a problem with a product?
A. We pack all chemicals according to the hazard and associated regulations but if there are any problems with your order please contact info@research-chem-factory.com and we will resolve any issues.
Q. Can you ship using my courier account?
A. Yes, we can ship using your courier account, alternatively we can ship on our Fedex, DHL, TNT and UPS accounts.
Q. How long will it take for me to receive my order?
A. We aim for same day dispatch on all orders where possible, for non-stock items, please refer to the quoted lead time.
Q. Can I track my order online?
A. Yes, if you log into your account you will be able to track your orders.
Q. Can you deliver to my home address?
A. No, we can only deliver orders to registered company addresses.
Q. Will my order ship from your UK or USA stocking location?
A. If you’re a US customer and we have stock of your item(s) in our US warehouse they will be shipped from there (excluding customers in Florida) any other order will ship from our UK warehouse.
Q. How do I search for an item?
You can search by product code, name, CAS number, MDL code or molecular formula using the search box at the top of the page. You can structure search by using the box just below it.
Q. How do I request a quote?
A. You can click the ‘enquire about this product’ link on an individual product or send an enquiry to info@research-chem-factory.com
Q. How do I place an order?
A. You can place an order on our website, or via email, fax or phone.
Q. What if I can’t find the product that I’m looking for?
We specialise in the production of novel compounds within our UK lab and are happy to receive your requests. We also have an extensive supply network to source any hard to find compounds which we cannot manufacture in house. You can email our sales team at info@research-chem-factory.com and they will look into your enquiry.
Q. What are your standard credit terms?
A. Our standard credit terms are 30 days.
Q. Can I pay by Credit card if I wanted to?
A. Yes you can, simply enter your details at the checkout via WorldPay. Your information is completely secure as we do not store your card details.